Refund policy

JR CoverCrafts – Shipping & Return Policy

Shipping Policy

  • Order processing: Orders are packed and dispatched within 1–2 business days of confirmation.
  • Delivery time: 4–7 business days pan-India, depending on your location. Remote/rural pin codes may take longer.
  • Serviceable locations: We currently ship across India via Delhivery One.
  • Delays: Delivery timelines may extend due to courier network issues, weather, or regional restrictions we'll keep you updated if this happens.

Return & Refund Policy

We want you to be happy with every order. Please read this policy before you buy — it explains exactly when a return, replacement, or refund applies.

1. When a Return Is Accepted

We accept a replacement or refund request only if:

  • You received a damaged product, or
  • You received the wrong product — wrong item, size, color, quantity, or an item missing from your order

No other reason qualifies.

2. Change of Mind — Not Eligible

We do not accept returns, exchanges, or refunds for change of mind, ordering the wrong size/color by mistake, no longer wanting the item, or finding it cheaper elsewhere. Please check product details and images carefully before ordering.

3. Report Within 48 Hours

Damaged or wrong-product claims must be reported within 48 hours of delivery, as per the delivery timestamp on the courier tracking page. Claims made after 48 hours will not be accepted.

4. Unboxing Video — Mandatory

Every claim must include an unboxing video that meets all of these conditions:

  • One continuous, unedited recording — no cuts, pauses, or stitched clips
  • Starts before opening the parcel, clearly showing the sealed package and shipping label
  • Continues through the full unboxing, clearly showing the damage or wrong item

Send the video within the same 48 hours to 9879180728 (WhatsApp) or priyanbabariya898@gmail.com, along with your Order ID.

No valid unboxing video = no claim. Photos, cut clips, or videos that start after the box is already open will not be accepted.

5. Review & Resolution

  • We review submissions within 2 business days
  • If approved: we send a replacement; if the item is out of stock, we issue a refund instead
  • Approved claims include a free reverse pickup — you don't pay for return shipping

6. Refunds

Approved refunds are processed within 5–7 business days of approval, to your original payment method (bank/UPI transfer for COD orders).

7. Product Condition

Aside from the reported issue, the product must be unused, with original packaging, tags, and accessories intact.

8. How to Claim

Contact +91 79840 73060 (WhatsApp) or priyanbabariya898@gmail.com within 48 hours of delivery with:

  1. Order ID
  2. Registered mobile number
  3. The unboxing video

JR CoverCrafts reserves the right to reject claims that don't meet the conditions above.